How to Set up E-mail Software

Browser Compatibility

• How is E-mail from Network Solutions different from "free" e-mail services I see advertised on the Web?
• What is Web Mail?
• How do I access my E-mail via the Web?
• If I use POP Mail, why are my messages still in Web Mail?
• How do I delete messages from Web Mail?

• I use the Web interface and I am unable to send messages out. What is the problem?
• I use Netscape® Mail to access my e-mail. Now, I cannot access my e-mail. What is different?

• Can I use E-mail from Network Solutions with the e-mail program on my computer?
• I am trying to set up my e-mail software, but I cannot access my e-mail. I am entering my username where it is supposed to go. Why isn't it working?
• I am having trouble sending mail from my e-mail software. What can I do to correct this problem?
• Where can I get e-mail software?
• I’m setting up my e-mail software. How often should I try retrieve new messages?

Please refer to our mail configuration page at http://faq.networksolutionsemail.com/pop.htm for detailed information on how to configure your mail software.

• I am receiving an error message that says that my E-mail is over quota. What is the quota of my E-mailbox?
• How can I increase my quota on my E-mailbox?
• Is there a limit to the size of messages that I can send or receive?

• Can I forward e-mail messages from another e-mail service to my E-mail from Network Solutions?
• Why can I only forward my E-mail to one address?
• How do I set up mail forwarding?
• How do I set up an auto-reply?
• What is the Catch-all E-Mail Option?

• I cannot log on. What is wrong with my password?
• How do I change my E-mailbox password?
• I see a "Warning: page has expired" message when I use the back button to go back to the login screen. Why is that?

• Why do I receive multiple warnings from Microsoft® Internet Explorer when I log into Web Mail?
• What is the difference between a secure login and and a standard login page?

• What is spam filtering and how does it affect me?
• Is there a way for me to view my spam?
• How do I report spam?
• How do I add my own filter?
• Can I send mass mailings or unsolicited bulk e-mails from my e-mailbox?

• How does the virus protection work?
• What happens if an incoming e-mail message has a virus?

E-mail from Network Solutions is a complete POP 3 and Web-Based E-mail solution designed for professional use. Unlike free services, your e-mail comes from you@example.com, not an e-mail service like Yahoo! or Hotmail. Our e-mail has all the features you need - it works with most e-mail software like Microsoft® Outlook or Outlook® Express, protects your from viruses and unwanted e-mail (Spam) and is 100% ad-free. In addition, your e-mail address can be yours for life because our E-mail works with any Internet service provider.

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Web Mail allows you to send and receive e-mail using a web page interface rather than e-mail software, such as Microsoft® Outlook. You can access Web Mail with a web browser like Microsoft Internet Explorer or Netscape Navigator. You can also use Web Mail exclusively, when you are traveling or away from your computer.

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Accessing your E-mail via the Web is simple. Open Microsoft Internet Explorer or Netscape Navigator and enter mail.example.com (where example.com is your domain name) in the web address bar. Log into your E-mail by entering your e-mailbox name and password..

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In your e-mail software there is usually a setting called "leave mail on server". If this setting is enabled, your e-mail messages will be downloaded through your e-mail software and will remain in the Inbox for view in the web mail interface.

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To delete messages from your Web Mail account, follow these steps:

1. Select the message you would like to delete by clicking in the checkbox to the left of the message
2. Click the DELETE button
   
3. This will move the message to the TRASH folder.  To permanently delete all messages queued for deletion, click the EMPTY button (on the left navigation bar)

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There is probably an incorrect entry under you preferences section. To fix the problem log on to your account through your Web browser.

1. Click PREFERENCES on the left side menu
2. Delete any text in the "E-mail Address" or "Reply To" field
3. Scroll to the bottom and click OK

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Netscape® Mail 3.x and 4.x users will need to enter a "%" instead of a "@" in their e-mail address while setting up Netscape® Mail. This change does not affect Netscape® Mail 6.x users.

If you would like to view detailed instructions for configuring your Netscape® Mail software, please look at our mail configuration instructions at http://faq.networksolutionsemail.com/pop.htm#netscape62

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Yes, our service uses a standard e-mail protocol called POP3 (Post Office Protocol 3) that is supported by popular e-mail programs like Eudora, Microsoft Outlook, and Outlook Express

If you have e-mail software on your computer, you can set-up POP by following our simple instructions at http://faq.networksolutionsemail.com/pop.htm.

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You need to enter your entire e-mail address in the User Name field while setting up your mail account to work with e-mail software. Therefore, if your username is "john" and your domain name is "example.com", you would enter "john@example.com" rather than simply "john."

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You can download free e-mail software from several providers. We recommend using Eudora because it is easy to set up, works well with our service, and is available for both PC and Mac customers.

Download Eudora at http://www.eudora.com/download/

You can also download a free copy of Microsoft's Internet Explorer 6, which includes their Outlook Express e-mail software.

Download Microsoft's Explorer at http://www.microsoft.com/downloads/

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Most e-mail software can be set up to retrieve your messages automatically on a regular interval. The default value for most e-mail software is 5 minutes. For top performance, we recommend that you keep this value and try to retrieve new messages only every 5 minutes.

Since our e-mail system only checks for new messages every 5 minutes, there is no benefit to attempting to retrieve messages more frequently. Doing so could slow system performance.

For more information on how to configure this setting in your software please visit http://faq.networksolutionsemail.com/popsettings/

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When you purchase your E-mailbox, your initial storage quota will be 10 MB. You can easily check on your quota usage by following these steps:

1. Log into your E-mail from Network Solutions
2. Click Options
3. You will see your total quota, and how much you are currently using, towards the bottom of the screen

You may also be be receiving this message because someone is trying to send you an e-mail message that will put you over your quota. For example, if you are using 7.5 MB out of 10 B and someone sends you an e-mail that is 3 MB, you will receive this message, because the new message would cause you to exceed your 10 MB limit.

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You can purchase additional storage space for existing E-mailboxes in 10MB, 25MB, and 50MB increments. To purchase additional storage, follow these steps:

1. Go to http://goto.networksolutions.com/login
2. Enter your Account Number/Username and Password
3. Select E-MAIL on the left hand navigation menu
4. Select the e-mailbox you wish to add storage and choose the desired storage from the drop down menu found in the Upgrades column
5. Click GO and proceed to check out

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The combined size of a message, and all attachments to the message, must be less than 10 MB.

NOTE:
To send attachments via e-mail, messages must be "Base64" encoded to be accepted by the receiving mail system.  The encoding process adds approximately 33% to the total size of the message.  For example, a 7 MB message (text and attachments) will total approximately 9.5 MB once it is encoded for transmission.  Some types of attachments are encoded less efficiently, therefore your results will vary.  Generally, a message of 7 MB or less should pass through with no problems, provided that the message does not cause your mailbox to exceed the total quota maximum.

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Yes you can! Simply log into your other e-mail account and set it to forward to your E-mailbox. For further assistance, contact Customer Service at http://goto.networksolutions.com/contactus.

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At this point, our E-mail supports the ability to forward mail to a single external address.

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1. Click on the Options button
2. Click on the Forwarding button
3. Enter the e-mail address you want the e-mail forwarded to in the Forward To: text box
4. To keep copies of forwarded messages, simply click on the checkbox provided
5. Click on Start to begin forwarding e-mail to another address

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1. Click on the Options button
2. Click on the Automatic Reply button
3. Enter the desired subject line and message in the text boxes provided
4. To activate the Automatic Reply, click on the Start button

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A catch-all is an e-mailbox that catches any e-mail that is not specifically addressed to a defined mailbox. The catch-all option is useful for intercepting mail that is improperly addressed, such as misspelled variations of your user name (sles@example.com, as opposed to sales@example.com).

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Passwords are case sensitive, so if you created a password "Norman", typing in "norman" would not work. If you still have problems logging in, contact Customer Service.

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1. Log into Web Mail
2. Click the Options button
3. Click the Change Password text link
4. Enter your current password in the text box labeled "Old Password"
5. Enter your new password and reenter it to confirm your selection
6. Click the Change Password button. Your password will be immediately changed

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There is a time-out setting that controls how long you can use the back button. This feature is used to prevent other people from accessing your e-mail if you leave your computer. The time-out setting is currently set to expire immediately. In the future, you will be able to modify this setting.

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Our "Secure Login" feature establishes a secure connection to the e-mail server before you enter your user name and password, checks the information submitted, and returns you to a standard connection as your Inbox is displayed. Microsoft® Internet Explorer is installed with several security features turned on by default. One of those features warns you as you establish a secure connection to a Web site, and again when you leave the secure connection.

If you would rather not be notified each time you enter or leave a secure connection, simply modify the settings in Microsoft® Internet Explorer as detailed below:

• Click TOOLS
• Click INTERNET OPTIONS
• Click the ADVANCED tab (at the top of the Internet Options dialogue box)
• Scroll down to the "Security" options
• Clear the check box to the left of the "Warn if changing between secure and insecure mode"
• Click OK

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The standard login page uses a simple script to pass your login credentials (user name and password) to the mail server. It is possible that if someone were to intercept this transmission of packets, the user name and password would be compromised.

The secure login page utilizes a Secure Sockets Layer (SSL) to encrypt the user name and password before passing them to the mail server. With a secure login, any packets that might be intercepted are in an encrypted format that will be unreadable.

The secure login page is recommended for users who are particularly concerned about security.

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Our servers will identify spam based on a number of search criteria and messages positively identified as spam will be discarded prior to reaching your e-mailbox.

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You may report spam by simply clicking the "Report Spam" button within the Web Mail interface. Clicking this button will generate a message to our Abuse Investigation Team for further analysis. Please be sure only to report messages that are clearly unwanted advertisements that you have not requested.

Our abuse team will fully investigate the report and take action on your behalf. We will report the abusive messages to the ISP where the message originated. We will also notify the network administrators who operate any server that the message relayed through. If appropriate, we will also report the violation to anti-spam groups to eliminate open mail relays or to block networks with high volumes of spam.

Because we often receive numerous complaints regarding the same "batch" of spam, it is not possible to personally reply to each complaint. We may reply to if additional information is required to investigate the report.

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1. Log into the Web Mail
2. Click on the OPTIONS button
3. Click on the MESSAGE FILTERS button
4. Set up your filter (We recommend not using wildcards, such as an asterisk (*), in the filter criteria.)
5. When you are finished, click the OK button

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You may send e-mail messages to customers with whom you have an established business relationship. All e-mail messages sent by you must comply with the terms and conditions of our Acceptable Use Policy (AUP) located at http://www.networksolutions.com/en_US/legal/aup.jhtml

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E-mail from Network Solutions uses the Brightmail® Solution powered by Symantec™, to detect and clean viruses and Internet worms from all incoming messages, before they get to your PC. The anti-virus definitions are updated in real time to protect new threats from infecting your e-mailboxes. All incoming messages and attachments are scanned, including compressed files such as zip, Gzip, tar, and others.

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If a virus or an Internet worm is found within a message, our servers will attempt to clean the message and re-deliver it to your Inbox. However, some messages are generated by Internet worms and have no message other than the worm itself, those messages will be discarded by our servers. Also, if a virus is detected and we are unable to clean the message or attachment, the message or attachment will be deleted and you will receive notification of the deletion to your Inbox.

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